Job Details

Patient Financial Rep 1, ED Registration, FT, 7P-7:30A

Job: Customer Service
Facility: Corporate,
Primary Location: Coral Gables
Job Schedule: Full-time
Job ID: 82129

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Baptist Health South Florida ranked #25 on the list of 2018 Fortune 100 Best Companies to Work For! This is the 18th time Baptist Health has been named to the prestigious list and was listed #1 in diversity overall , #2 in the state of Florida, and #3 in healthcare organizations on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2017-2018 Best Hospitals report.

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with more than 19,500 employees working across ten hospital campuses, more than 40 physician practices and 50 outpatient and urgent care facilities throughout Monroe, Miami-Dade, Broward and Palm Beach counties. Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!

position demonstrates service excellence and positive interpersonal skills in
dealing with others including patients, families, employees, medical staff,
volunteers and community members to maximize communication and productivity.  Coordinates patient flow through the patient
access area to assure timely registration and arrival to service area.  Interacts and works cooperatively with
patients and ancillary departments to assure patient satisfaction.  This position may require deployment of
legal, ethical and compliance related documents that must be presented and
thoroughly explained to the patient at the time of registration.  The incumbent will be responsible for
maintaining knowledge and deployment of practices used within the department as
well as throughout the hospital to address patient questions or concerns.

School diploma, Certificate of Completion, GED or equivalent training or
experience required. Typing/Data entry test with a minimum score of 25 wpm.
Complete and successfully pass the Patient Access training course. Excellent
interpersonal communication skills (verbal and written). Excellent customer
service skills. Ability to work in a high-volume, fast-paced work environment.
Ability to perform basic mathematical calculations. Desired: Knowledge of
Health Care regulatory guidelines to include but not limited to HIPAA, AHCA,
EMTALA, Sarbanes-Oxley, etc. Knowledge of insurance contracts, collections,
authorizations, and precertification. Basic knowledge of Microsoft Word and
Excel. Ability to work weekends when necessary. Basic knowledge of Medical

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