Job Details

Patient Financial Rep 1, ED Registration, FT, 7P-7:30A

Job: Customer Service
Facility: Corporate,
Primary Location: Homestead
Job Schedule: Full-time
Job ID: 83865

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About Baptist Health South Florida:

Baptist Health South Florida ranked #25 on the list of 2018 Fortune 100 Best Companies to Work For! This is the 18th time Baptist Health has been named to the prestigious list and was listed #1 in diversity overall, #2 in the state of Florida, and #3 in healthcare organizations on the list. We have also been recognized for being among the best healthcare providers in the nation and the most awarded healthcare system in South Florida by U.S. News & World Reports in its 2018-2019 Best Hospitals report.

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with more than 19,500 employees working across ten hospital campuses, more than 40 physician practices and 50 outpatient and urgent care facilities throughout Monroe, Miami-Dade, Broward and Palm Beach counties. Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!

Job Description:

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers and community members to maximize communication and productivity.  Coordinates patient flow through the patient access area to assure timely registration and arrival to service area.  Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction.  This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration.  The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns.

Qualifications:

Degrees: High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience.

 

Additional qualifications: Typing/Data entry test with a minimum score of 25 wpm. Complete and successfully pass the Patient Access training course. Excellent interpersonal communication skills (verbal and written). Excellent customer service skills. Ability to work in a high-volume, fast-paced work environment. Ability to perform basic mathematical calculations. Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc. Knowledge of insurance contracts, collections, authorizations, and precertification. Basic knowledge of Microsoft Word and Excel. Ability to work weekends when necessary. Basic knowledge of Medical Terminology. Bilingual (English/Spanish).

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Want to know what it’s like to work at Baptist Health? Watch this video to hear what our employees have to say about working here.

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